Terms of service
Last updated: March 2026
These Terms of Service govern the use of the Dishwashers Direct website and the purchase of products supplied through the website.
Dishwashers Direct is operated by Procook Pty Ltd, an Australian supplier of commercial catering equipment.
By accessing this website or purchasing products from Dishwashers Direct, you agree to the following terms and conditions.
Business Details
Dishwashers Direct is operated by Procook Pty Ltd
Head Office: Queensland, Australia
Products and Information
Dishwashers Direct supplies commercial foodservice equipment intended for professional use in hospitality, healthcare, institutional and industrial environments.
Product descriptions, images and technical specifications are provided for general information purposes. While every effort is made to ensure accuracy, specifications and product availability may change without notice.
Customers should confirm suitability of equipment for their intended application prior to purchase.
Pricing
All pricing displayed on the website is in Australian Dollars (AUD) and is typically shown exclusive of GST unless otherwise stated.
Dishwashers Direct reserves the right to change pricing at any time without notice.
Orders placed through the website are subject to acceptance and availability.
Payment
Payment must be made in full prior to dispatch unless alternative arrangements have been agreed in writing.
Delivery and Freight
Dishwashers Direct supplies equipment across Australia using commercial freight carriers.
Delivery timeframes provided are estimates only and may vary depending on supplier availability, freight schedules and regional locations.
Customers are responsible for ensuring appropriate access for delivery and safe unloading of equipment at the delivery site.
Installation
Dishwashers Direct supplies equipment only unless installation services have been specifically quoted and agreed.
All equipment must be installed by appropriately licensed and qualified tradespeople in accordance with manufacturer instructions and applicable Australian standards.
Warranty
All equipment supplied by Dishwashers Direct is covered by the manufacturer’s warranty.
Warranty periods and conditions vary depending on the manufacturer and product category.
Warranty does not cover damage resulting from incorrect installation, misuse or lack of maintenance.
Limitation of Liability
To the extent permitted by law, Dishwashers Direct and Procook Pty Ltd shall not be liable for indirect or consequential loss arising from the use of products supplied.
Nothing in these terms excludes rights available under Australian Consumer Law.
Governing Law
These terms are governed by the laws of Queensland, Australia.